Privacy Policy | Drakaris Casino

About this Privacy Policy

Drakaris Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through our website, account registration and related online casino services. It also applies when you contact customer support, take part in account checks or interact with communications from us.

Personal information is information that identifies you or could reasonably be linked to you. The information we collect depends on how you use the website and the services available to you. You may be able to browse some areas without providing personal information, but an account and certain services require information so that we can operate the platform safely and meet our obligations.

By using the website, you should read this policy together with any relevant website terms and responsible gambling information. We may update this policy from time to time to reflect changes to our services, technology or privacy practices. The latest version will apply from the date it is made available on the website. If an important change affects how information is used, we will take reasonable steps to make the change clear.

Information we may collect and why we use it

The information handled by an online casino commonly falls into several categories. We only need information for legitimate business, service, safety or legal purposes connected with providing the website and its features.

Account and identity information

When you register or manage an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We use this information to create and administer your account, provide customer support, communicate with you about the service and help ensure that the account is being used by the correct person.

Verification information

To protect players and the platform, we may request information or documents used to confirm identity, age, location or other account details. This may include identity documents and information needed for customer due diligence, fraud prevention, account security and responsible operation of the service. Verification information is handled for these purposes and may be reviewed using internal processes or trusted service providers.

Payment and transaction information

We may record information about deposits, withdrawals, play-related transactions, payment status and account balances. Payment providers may process sensitive payment details directly under their own privacy notices. We may receive confirmation or limited payment information needed to complete transactions, investigate errors, prevent misuse, maintain accurate records and provide support.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location derived from technical data, referral information and information about how you interact with the website. We use this information to keep the website functioning, monitor performance, improve usability, protect accounts and investigate suspicious activity.

Support and communications

If you contact us, we may keep the information you provide, including the content of your enquiry and any account details needed to assist you. We use support records to respond to questions, resolve disputes, investigate problems, train or review support processes and keep a reliable history of important account interactions.

Main purposes for using information

To open, operate and maintain player accounts.
To process account activity, payments and other requested services.
To verify identity, age and account information.
To detect and prevent fraud, money laundering, cyber threats, multiple accounts and other misuse.
To meet legal, regulatory, security, record-keeping and responsible gambling obligations.
To provide customer support and communicate service-related messages.
To analyse performance, fix faults and improve the website and player experience.
To send marketing communications where permitted and where you have provided any consent that is required.

Sharing, security and keeping information

We may share information where this is reasonably necessary to provide the service, protect players, comply with legal obligations or operate our business. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support systems, professional advisers or other service providers that help maintain the website. These providers should only use information for authorised purposes and are expected to protect it appropriately.

Information may also be disclosed where we believe disclosure is necessary to comply with a lawful request, protect the rights and safety of players or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the security and integrity of the website. If the business or part of its services changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

We use reasonable administrative, technical and organisational safeguards to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These safeguards may include access controls, authentication measures, monitoring, secure transmission and internal procedures. No website, online account or electronic transfer can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Personal information may be stored by us or by service providers supporting the website. Depending on the services used and where providers operate, information may be handled in Australia or another country. Where information is handled by a third party, we take reasonable steps to require appropriate safeguards and use consistent, authorised purposes.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in another appropriate way.

Cookies and similar technologies

Drakaris Casino may use cookies and similar technologies to make the website work, remember preferences, support account functions, understand website usage, improve performance and help protect the service. Some cookies are necessary for core features, while others may help with analytics, personalisation or relevant communications.

Cookies are small files or data items stored on your device by your browser. They can help recognise a returning browser, maintain a secure session and provide information about how pages are used. The information collected through cookies may be combined with other technical information for the purposes described in this policy.

You can manage, restrict or delete cookies through your browser settings. You may also be able to receive a notification before a cookie is stored. Disabling some cookies may affect account login, security features, preferences or other parts of the website. Browser settings and cookie controls vary, so check the options available on your device and browser.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@drakariscasino.click. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity or ask for additional information before responding, so that personal information is not disclosed to the wrong person.

Access: ask for a copy of personal information associated with your account or interactions with the website.
Correction: tell us which information is inaccurate, incomplete or out of date and ask for it to be updated.
Deletion: request removal of your personal information where it is no longer needed and no legal or operational exception applies.
Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. Service, account, security and transaction messages may still be sent when necessary.

We will assess each request in line with applicable requirements. Some requests may be limited or refused where we need to protect another person’s privacy, preserve security, investigate misuse, maintain accurate records, resolve a dispute or keep information for a period required by law. If information cannot be deleted immediately, we will explain the relevant reason where appropriate.

You can usually update selected account details through your account settings or by contacting support. Closing an account does not automatically remove every record connected with it because certain information may need to be retained for legal, security, dispute-resolution or record-keeping purposes. We will continue to handle retained information in accordance with this policy.

If you have a question or concern about this Privacy Policy, please contact support@drakariscasino.click. We may need to update or clarify this policy as our services and privacy practices develop, and any updated version will be published on the website.